Commitment to Privacy
Please note that the Event Organization administers and oversees the Race and can seek additional information and Content (defined in the “Information We Collect” section below) from you through the use of our Site or through a separate data collection method. The Event Organization also can control who may access the information and Content collected for their Race and posted or maintained on our Site and, in this regard, may provide certain individuals and third parties (such as the timer for your Race), and the public, with access to such information and Content. We do not control, and are not responsible for, the policies and practices of the Event Organization, or the conduct of other users or participants which the Event Organization gives access to our Site, with respect to their handling of your information and Content. For information about the Event Organization’s practices and policies, please contact them.
The Information We Collect
On Racemate, you can register yourself or someone else as a user of our website, and/or signup for a Race. On those Site pages, we will collect information about you including but not limited to: Name, Address, E-mail Address, Phone Number, Date of Birth (used for race categories only), and Gender (also used for race categories) (Collectively “Profile Information”) for those people who register as a user or sign up for an event on our Site. Your Profile Information is stored on a permanent profile on our Site that can be used by you to register for future races on Racemate. When completing your profile on Racemate you can select a box, which will allow you to be shown as “anonymous” in public participant and race results published by Racemate.
We will also store: (a) information collected by the Event Organization, which may include some or all of your Profile Information and/or additional information which the Event Organization chooses, in their discretion, to collect; and (b) the lists and reports of participants for Races, which may include (at the election of the Event Organization) some or all of the information described in (a) above (collectively, the “Race Data”). In addition, we will store your ID and password (“login credentials”) that permits you to access your account on our Site. You should not share your login credentials with third parties.
We will collect credit card information from you at the time of the transaction for the purpose of completing transactions to register for events. We will not store that credit card information on our servers or on the Site. The credit card information is sent directly, via secure means, to a trusted third party-operated payment service to complete a registration transaction. You can request to have your credit card information stored and only then do we store your credit card information with a trusted third party-operated online credit card vault storage company and not on our servers or on the Site. We confirm that these third parties have been certified as meeting high-level security standards as published by the Payment Card Industry Security Standards Council.
The Race that you participate in may collect and store on our Site your name, voice and images of you (also sometimes referred to as your likeness) in photographs, motion pictures, results, publications or any other print, videographic or electronic recording of the Race (collectively, “Content”). You agree and consent that: (x) we may store, use and display the Content on our Site in connection with the provision of our Services in support, and the accompanying promotion, of your Race; and (y) the Content may be used by the Event Organization for the sale of those images to participants in their Races and for the marketing and promotion of such Races and other events which they may sponsor.
Information We Automatically Collect
In addition, we may use third party services such as Google Analytics or develop our own tools that collect, monitor and analyze the collected information. For example, Google Analytics may be used to measure traffic or track visitor activity on the Site. We use this information to analyze and improve the usage of our Services and the type of information displayed to Site users so that we can better serve those interested in our Services. Google Analytics and other third party analytics services do not reveal to us your name or other personally identifying information.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
The Way We Use Information
We use the information you provide about yourself and others when registering for a Race only to complete the registration for that Race. We do not share this information with outside parties except for the Event Organization for your Race.
In addition to the other uses described herein, we may use the information we collect from you in the following ways:
To respond to your questions and requests;
To allow us to provide customer support in connection with our Services;
To process your transactions;
Comply with laws, regulations, legal processes and law enforcement requirements;
To operate our Site and provide our Services in order to administer and facilitate your Race (for example, to facilitate your registration and event services, post results and provide Race information to you)
To optimize or improve our Services;
To send out service announcements, such as if there are technical issues impacting the Service.
To communicate with you about your account or transactions with us and send you information about the operation of our Site or changes to our policies; and
To detect, investigate and prevent activities that may violate our policies or be illegal.
It is important to note that the Race that you register for may use your personally identifiable information to contact you for the purpose of completing your registration, managing and operating the Race, marketing to you for other events that they manage and for other purposes consistent with their policies and practices. Any marketing emails on behalf of a Race or directly from the Event Organization should provide you with an option for you to opt out of receiving future marketing emails. If you would like to opt out or would like other information about the use of your information by the Event Organization, please contact your Event Organization.
Sharing Your Information With Third Parties
We may also release your personal information (without notice to you) when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety, including in the event that we utilize a trusted third party to assist our investigation into the fraudulent or other improper use of our Site.
Our goal is to protect the personally identifiable information that you provide to us in the course of your use of our Services. We have put in place appropriate physical, administrative and technical procedures that are reasonably designed to safeguard and secure the information we collect online. Security safeguards utilized at applicable stages during the collection, transmission and storage of personally identifiable information include data encryption, firewalls, data use and access limitations and physical access controls. However, despite our diligent efforts, no commercial method of information transfer over the Internet or electronic data storage is 100% secure and we cannot guarantee such absolute security.
Links to Third Party Sites
In an attempt to provide you with increased value, we may include third party links on our Site. These linked sites have separate and independent privacy policies. We do not control and, therefore, have no responsibility or liability for the content and practices of these linked sites. Nonetheless, we welcome any feedback about these linked sites (including if a specific link does not work).
How You Can Access or Correct Your Information
You can access all your Personal Information that we collect online and maintain it, update it or correct it by Editing Your Profile after signing in. We use this procedure to better safeguard your information. If you have any questions regarding your attempts to correct or update your information, please contact us at [email protected] . You may not update your Profile with the Personal Information of another person to “transfer” your Profile or a registration to a Race.
Refunds and Event Cancellation
Event Directors are responsible for posting the applicable cancellation, refund, return and exchange policies for each of their events, products or services sold through the Racemate Sites. You understand and agree that Event Directors often reserve the right to cancel events for a variety of reasons including but to limited to poor weather conditions, acts or war, terrorism, riots or other reasons that would impact the safety or security of the participants and spectators. All event policies and rules are at the discretion of the Event Director and Racemate is not responsible in any way for such policies or rules.
If you need to request a refund or have any issues with respect to a purchase, please contact the Event Director for processing as the Racemate Sites only facilitate the transaction between the Athlete and the Event Director. Racemate shall have no liability to the Athlete or the Event Director for its actions or inactions in resolving or failing to resolve any disputes.
Event Video, Photography and Results
By participating in an event that uses the Racemate Sites for display of photography, video or results (“Athlete Images and Data”), you hereby grant Racemate a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use your image and likeness in the Athlete Images and Data uploaded by Event Directors on or through the Racemate Sites.
If you are an Event Director or acting on behalf of an Event Director and you upload any Athlete Images and Data, you hereby grant Racemate a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use the Athlete Images and Data on the Racemate Sites.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please email us at [email protected] .